Sales Engineer- Customer Service


Job title: Sales Engineer- Customer Service

Company: Veolia Water Technologies (VWT)

Job description: Company Description

Veolia is the global leader in optimized resource management. When it comes to managing utilities and resources, Veolia is the only company in the Middle East that works across the whole spectrum of environmental services – a unique service that we’re proud of being able to provide. We’re at the forefront of technology, creating innovative solutions to develop access to resources, preserve and replenish them.

Job Description

The sales engineer will be responsible for developing and growing the sales activities for the service department; gaining new contracts in order to increase the profitability for the business. Main interface shall be clients from municipal and industrial sectors seeking service contracts and/or refurbishment works for their water and/or wastewater treatment plants, including spares parts and consumables. Sales engineer will be responsible for negotiating and finalizing the main contract and will work closely with the service team for its execution.

Generating own leads and qualifying them into potential sales opportunities using direct sales techniques including visiting clients, telemarketing, and cold calling

Actively searching for new clients who might benefit from company products or services

Establishing relationships with new clients and maintaining long-term relationships with existing ones through frequent calls and visits

Managing and interpreting client’s requirements and needs, and addressing them swiftly

Responding to sales inquiries promptly and developing leads into sales opportunities

Maintaining records of all sales calls including visit reports

Identifying and developing new business opportunities in line with the company’s strategies and goals

Responsible for promoting and representing the company products professionally to customers and at field events such as conferences, seminars, etc.

Working with and expanding current prospect database within specified business sectors

Developing a sales plan to ensure business line growth targets are met

Achieving sales targets monthly and preparing sales reports to management by collecting, analyzing, and summarizing sales information, application trends, and projects status

Costing and preparing technical-commercial proposals, quotations, and customer follow-up

Issuing RFQs to suppliers and negotiating for most competitive quotes

Defending submitted offers to clients against aggressive competition in a diverse and growing industry

Negotiating proposals with client including its terms and conditions

Attending site inspections or meetings with the service team

Working closely with service team once purchase orders are issued to ensure proper handover is provided on the tasks and services required to complete each contract

Coordinating deliveries with logistics team and inspection of materials prior delivery

Performing follow up calls or visits with customers after delivery of product or completion of service to develop and maintain after-sales support services

Coordinating with clients for payments and collection once materials are delivered and service completed

Qualifications

Bachelor’s Degree or equivalent in Mechanical, Electrical, or Chemical Engineering with a minimum of 5 years of water treatment experience.

Fluent in English

Strong interpersonal skills and customer service related background

Proven experience in sales

Excellent communication skills, both verbal and written

Ability and willingness to work in and lead cross-functional teams

Computer proficient with the ability to learn other software applications

Strong organization and time management skills

Customer focus, clear thinker, and detail-oriented

Ability to multitask, provide direction, and address service request issues.

Ability to travel when needed

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Expected salary:

Location: Sharjah

Job date: Tue, 14 Dec 2021 23:42:42 GMT

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