AUH – Information Technology Support Officer A2(L)

Job title: AUH – Information Technology Support Officer A2(L)

Company: Foreign & Commonwealth Office

Job description: Job Description

Job Title Admin


Job Description (Roles and Responsibilities)

The British Embassy Abu Dhabi has a vacancy for an Information Technology Support Officer (ITSO) on a fixed term contract of one (1) year.

The role of the ITSO is to maintain the Embassy’s IT network and to provide IT support to the user community.

Duties and responsibilities:

– Administrative responsibilities

Act as liaison between local users, the Help Desk in the UK, and other IT stakeholders.
Help protect the security of the system and ensure that potential breaches of security are reported and investigated.
IT asset management.
Manage active directories – Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practice regarding privacy, security, and regulatory compliance.
Develop, document, and maintain policies and procedures for system administration and appropriate use.

– Operational responsibilities

Provide 1st and 2nd level IT support to the user community.
Proactive maintenance and support of the Embassy’s IT network, desktops, laptops, network, servers, mobiles and other infrastructure.
Ensure maximum availability of the Embassy’s IT systems by troubleshooting and resolving IT problems.
Mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations, laptops, mobiles, printers, scanners and other peripherals. Escalate incidents as necessary.
Supervise visiting engineers and third party contractors.
Assist with projects such as office moves, telephony projects, satellite equipment upgrading and their deployment and testing, and to support the development teams throughout the project lifecycle.
Undertake the day to day operation of backups.
Support IT requirements of new staff employed and off site government bodies.
Take part in Embassy emergency planning and response to a crisis.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key competencies required:

Managing a Quality Service – Valuing and modelling professional excellence and expertise to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high-quality, secure, reliable, and efficient service, applying programme and project and risk management approaches to support service delivery.
Delivering at Pace – Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
Collaborating and Partnering – Being a team player who creates and maintains positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information appropriately, and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
Leading and Communicating – Showing pride and passion for public service, leading from the front and communicating with clarity, conviction, integrity, and enthusiasm. Championing difference and external experience, supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens. Managing and engaging with people in a straightforward, truthful and candid way, and upholding the reputation of the organisation.

Essential qualifications, skills and experience

  • Minimum two (2) years of relevant IT support experience and customer handling in a corporate environment.

Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
Working knowledge of maintaining and troubleshooting networks. Working knowledge of administering user accounts and passwords, setting group permissions, etc.
Experience of installation and maintenance of desktops, laptops, mobile devices, and server hardware and software.
Strong customer support and interpersonal skills. Demonstrates courtesy and consideration in dealing with stakeholders.
Good knowledge of Office 365 applications and working knowledge of Windows 10 and troubleshooting.
Ability to work with limited supervision to meet deadlines. Excellent organisational skills, attention to detail, and good follow-up discipline.
A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision and react calmly to situations which may arise.

Desirable qualifications, skills and experience

  • Certification in networking.

Well-versed in Power automate and Power apps.

Required competencies

Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Application deadline Application deadline – day Application deadline – month Application deadline – year

7 January 2022


A2 (L)

Type of Position

Fixed Term, Full-time

Working hours per week


Duration of Post

12 months


Middle East & North Africa


United Arab Emirates

Location (City)

Abu Dhabi

Type of Post

British Embassy

Number of vacancies


Salary Currency




Start Date Start Date – day Start Date – month Start Date – year

1 April 2022

Other benefits and conditions of employment

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of leave per annum; on-site swimming pool, gym, and sports facilities (subject to COVID-19 restrictions).

Salary is at AED 11,363 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

Effective 01 January 2022, the Embassy will be open from Monday to Friday, from 07:30 to 18:00. Conditioned working hours are 38 hours per week (including breaks), and specific working hours for this role will be confirmed at a later time.

The jobholder will also be required to be flexible in their approach to hours worked as these will be dictated by operational needs and may involve working out of hours.

The successful candidate will be required to transfer their visa under the Embassy’s sponsorship.

Additional information

How to apply:

Interested candidates must attach 1) an updated Curriculum Vitae (CV) and 2) a covering letter to their online application form.

Your application must also include examples of when you have demonstrated the required competencies in the Competence Based Questions section of the online application form.

Applications that do not include these information will not be considered.

Closing date for applications is at 23:55 (UAE local time) on 07 January 2022.

Applications received after the stated deadline will not be considered.


The recruitment process, including security clearance, is expected to take around two months. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted. Shortlisted candidates will be invited for an assessment and a panel interview. Assessments and interviews will be done remotely if the existing situation determines this to be the right course of action.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

Expected salary: 11363 per month

Location: Abu Dhabi

Job date: Sun, 02 Jan 2022 01:31:19 GMT

Apply for the job now!

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