Technical Services Manager


Job title: Technical Services Manager

Company: Newtrax Technologies Inc

Job description: Job Description

Job Title Technical Services Manager

Description

About Newtrax

Newtrax has joined Sandvik Mining and Rock Technology as a Standalone Business Unit. Newtrax believes the future of mining is underground, not only because minerals close to the surface are increasingly rare, but because underground mines have a significantly lower environmental footprint.

To accelerate the transition to a future where 100% of mining is underground, Newtrax eliminates the current digital divide between surface mines and underground mines. To achieve this goal, Newtrax integrates the latest Internet-of-Things and Artificial Intelligence technologies to monitor and provide insights on underground operations, including people, machines and the environment.

What’s in it for you?

  • Work in a dynamic and fast paced environment where you will have growth opportunities.
  • Join an award-winning company (Ordre des Ingénieurs du Québec: Prix Génie innovation, Selected as Technology Fast 50 in Canada by Deloitte, Entrepreneur of the year – Technology under 100 employees).
  • Work in a collaborative and supportive environment, in a human-scale company.
  • Be part of a growing company that has a global presence around the world.
  • Spacious open office in the heart of Old Montreal.
  • Super-convenient access by metro, bus, train or bike.
  • Opportunity to work with industry leading professionals.
  • Complete insurance package that gives you peace of mind, for you and your family.
  • Group RRSP with employer contribution.
  • Free on-site access to a fitness center and qualified coaches.

As a learning organization in a fast-paced global industry, our most precious asset is our employees and our guiding values are:

  • Health, Safety & Security
  • Global Citizenship
  • Teamwork & Trust
  • Excellence
  • Rigorous Financial Discipline

Summary

The Technical Services Manager is responsible for leading, coordinating, managing and optimizing technical services team performance. The role includes shaping technical services processes and taking full responsibility for project execution, support services during and client success on throughout the assigned region, during sales, deployment and aftermarket.

The role offers an opportunity to apply their technical and managerial skills in delivering transformational technology projects to mine sites across the assigned region.

Your responsibilities

  • Understand customer requirements and document what is necessary to adapt our solutions to improve customers operations and processes
  • Lead teams of professionals in the development, implementation and support of Newtrax IoT solutions and systems
  • Lead projects, manage audits, or provide training and ensure value realization under ROI compliance by securing client testimonials (white papers, reference videos, joint conference presentations).
  • Ensure the technical services team achieves target billable utilization and support rates while maintaining operating costs as per the business plan.
  • Verify that 1st, 2nd and 3rd line client support is conducted and take responsibility for a high degree of customer satisfaction.
  • Verify that RMA client support is conducted and take responsibility for a high degree of customer satisfaction.
  • Verify that the Administration, Logistic, Safety, and HR services on project activities and Newtrax internal activities are conducted and take responsibility to inform VP, if the service quality affects to for a high degree of customer satisfaction
  • Be an ambassador for Newtrax culture by ensuring the workplace maintains a positive, high performance attitude.
  • Ensure on schedule and budget project delivery using project management principles.
  • Relay market intelligence to Newtrax R&D, Product Management and Sales teams and maintain an up-to-date understanding of technology development and roadmap.
  • Ensure all direct reports follow a safety first policy and always have valid safety training certificates.
  • Ensure invoicing for all active projects, staff time entries and expense reports are completed correctly on-time and reported to management on a monthly basis.
  • Support the Newtrax sales team to ensure a healthy pipeline of services activities are available in support of growth plans by assisting customers to achieve value from Newtrax products and solutions.

Supervisory or coaching role

  • Leads employees. Manages a team; adapts plans and priorities to meet service and/or operational challenges. Coaches employees to achieve both professional and task-oriented objectives in alignment with business objectives.

Minimum Required Education

  • University degree in Electrical, Computer, Automation or Mining Engineering. Diploma acceptable with substantial relevant experience.

Organizational Responsibility

  • Ensuring the successful completion of several large projects in terms of deliverables, resources and client satisfaction. Determining objectives base on organizational orientations. Results are achieved by the final delivery of services or products resulting from the work of one or more several teams. In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.

Your talent

  • 7+ years of experience Required
  • Implementations of Production Control / Maintenance Control Systems for Mining
  • Heavy vehicle mechanics/electronics, vehicle telemetry, industrial automation, and/or telecommunications
  • Mentoring and coaching coworkers
  • Managing multiple complex technical service projects
  • Underground hard rock mining industry
  • Building and Managing high performance teams

Technical Skills/Knowledge Required

  • Management control systems
  • Project Management:
  • Estimating
  • Scheduling
  • Resource Planning
  • Reporting
  • Invoicing
  • Delegation

Soft Skills Required

  • Outstanding presentation skills, ability to capture the audience and communicate
  • Good listening skills, proactivity and initiative
  • Rigor, teamwork and customer oriented
  • Versatility and entrepreneurial spirit and Business Acumen
  • Strong leadership skills, ability to mobilize and inspire a team
  • Expert level in managing project workloads
  • Ability to solve complex problems
  • Understand others’ perceptions and motivations to better mobilize and inspire
  • Ability to delegate tasks according to the strengths of each team members
  • Strategic Vision
  • Traveling (30-60%)

Expected salary:

Location: Abu Dhabi

Job date: Sat, 01 Jan 2022 03:18:21 GMT

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