Job title: Case Management System Analyst
Job description: Case Management System Analyst Are you passionate about providing complex technical solutions? Do you enjoy being part of a team that drives efficiency through automation? Join our Team! Our Human Capital & Technology Team provides HR support for cli Case Management System Analyst Are you passionate about providing complex technical solutions? Do you enjoy being part of a team that drives efficiency through automation? Join our Team! Our Human Capital & Technology Team provides HR support for client group Leaders, Managers and Employees on organizational and employee matters. we provide coaching, HR process expertise, other general HR activities. This role can be remotely based out of all the listed locations. Partner with the best As a Case Management System Analyst, you will primarily focus on sustaining and optimizing our HR case management system – Neocase, and our corresponding employee portal through participating in the development of a strong roadmap including upcoming vendor releases and other internally identified enhancement opportunities. You will help develop job aids, training content and communications for users to refer to while using the system. You will participate in the Neocase Community and inform stakeholders about the latest enhancements for future releases accordingly. In addition, you will collaborate with the other members of the HR Technology and Digital Technology teams to create and implement end-to-end solutions that meet workforce and enterprise needs. As a Case Management System Analyst, you will be responsible for: .Driving the continuous development of the existing systems implementations, help to identify HR process automation, process improvement and employee experience improvement opportunities. .Leading and/or participating in system enhancement projects from design and configuration to testing and implementation. .Staying up-to-date with the latest Neocase releases and provide suggestions around use cases accordingly. .Collaborating with Digital Technology team on identifying and resolving system inefficiencies and defects. .Assisting in resolving user “How To” questions and help create relevant job aids, learning content, and communications. .Working closely with other teams to gather input on potential system changes and communicate the potential change impacts. .Monitoring the case management systems general parameters, enterprise structure, workflows, team scopes, permissions and queues. .Implementing ad hoc changes to the service catalogue and HR processes, system rules, forms and custom fields, email content templates/template groups. .Maintaining the MyHR employee portal web pages as per defined requirements. .Managing knowledge base articles on MyHR portal. Performing content management tasks for the enterprise portal. .Providing systems reports with management teams and other customizable reports upon request. .Partnering with the vendor on systems upgrades, changes, technical issues resolution. .Managing access management and training for new case management system advisors. .Performing periodic controls and participate in system audits. Fuel your passion To be successful in this role you will: .Have a Bachelor’s in Human Resources, Business, or Information Technology with at least 3 years of using HR systems. Equivalent combination of education and work experience is also considered. .Have a good understanding of HR operations and experience is administering case management systems. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: .Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: .Contemporary work-life balance policies and wellbeing activities .Comprehensive private medical care options .Safety net of life insurance and disability programs .Tailored financial programs .Additional elected or voluntary benefits
Location: United Arab Emirates – Egypt
Job date: Fri, 24 Dec 2021 23:13:47 GMT
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