Senior Consultant – Service Designer


Job title: Senior Consultant – Service Designer

Company: Sia Partners

Job description: Company Description

Sia Partners is a next-generation management consulting firm and pioneer of Consulting 4.0. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. With 2,400 consultants in 18 countries and expertise in more than 40 sectors and services, we optimize client performance worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative solutions for our clients, making sustainability a lever for profitable transformation.

In the Middle East, Sia Partners provides expert advisory services on strategy & execution, innovation, operational performance, transformation & change management, cyber security, data science, HR performance, IT performance, and Customer Experience. Sia Partners has extensive offering in the sectors of electricity & water, oil & gas, government, banking, transportation & logistics, and real-estate, among others.

Job Description

Sia Partners in the UAE is looking for a Senior Consultant with Design Thinking background.

We need someone who has experience working in design-centric projects, capable of managing senior stakeholder relationships, and able to form innovative end results. The role will require engagement across all stages of the design process: from ideation to finally integrating solutions into seamless customer experiences.

If you have been involved in designing impactful experiences across a range of projects, eager to better customer experiences digitally and in-person, and willing to be a part of a next-generation consulting firm, then please apply.

Some of your key responsibilities are as follows:

  • Advocate service design and work with teams to design products and services geared towards seamless customer experience
  • Engage in the Design projects from understanding user’s experience, idenfying gaps and realising solutions for optimal user experience.
  • Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders.
  • Establish relationships and liaise with key stakeholders throughout the project lifecycle.

Qualifications

To qualify, you must have

  • Recent relevant work experience of at least 3-5 years, working collaboratively across engineering, product management and user research teams
  • BA/BS degree in service design, graphic design, human-computer interaction, or a related field or equivalent combination of education and experience
  • Proven designs and experience of launched services that have been implemented in the real world
  • Deep expertise in design thinking/human-centered design
  • In-depth knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
  • Ability to work within a self-directed culture and navigate ambiguity
  • A dedication to teamwork and integrity within a professional environment
  • Experience in a Scrum-based production process
  • Experience defining or working with a design system
  • A high proficiency in verbal and written Arabic is desirable

Additional Information

What’s on offer:

Salary / Benefits: We offer competitive salary, health insurance, housing allowance and other benefits that can be discussed at interview stages.

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Expected salary:

Location: Dubai

Job date: Tue, 18 Jan 2022 23:58:07 GMT

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