Medical Receptionist (Arabic)


Job title: Medical Receptionist (Arabic)

Company: Dubai Herbal & Treatment Centre

Job description: Job Description

Job Title Medical receptionist

Description

We are looking for a Medical Receptionist to join our team at the Dubai Herbal & Treatment Centre.

This position is responsible for handling customer service desk duties, delivering a high standard of patient-care and services to all customers, whereby your role will include key responsibilities such as:

  • Demonstrates commitment to Customer Satisfaction.
  • Execute general customer service activities (customer interaction, booking management, billing processing, handling calls)
  • Provides excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.
  • Handles customer complaints on the spot concerning customer Service and shares the information with other departments if necessary.
  • Ensure that the customer calls are handled and answered in a timely and accurate manner.
  • Maintain in-depth working knowledge of the company’s brands, systems and processes.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Carries out any other reasonable tasks requested by the Manager to aid the smooth running of the DHTC.

Skills & Knowledge

  • Should be Diploma/Bachelor’s Degree holder.
  • Previous experience working in a busy front office clinic/hospital/hotel environment with understanding of Medical Terminology.
  • Experience in patient escalation resolving
  • Good written and verbal English communication skills
  • Arabic Language skills is required
  • Computer literacy at an advanced level and a good understanding of MS Office.
  • Ability to work cohesively as part of a multi-disciplinary team.
  • Ability to work in a flexible schedule which involves shift patterns and weekend work.

Job Types: Full-time, Permanent

Salary: From AED4,000.00 per month

Expected salary: 4000 per month

Location: Dubai

Job date: Fri, 28 Jan 2022 05:08:35 GMT

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