Job title: Concierge Agent at Conrad Dubai
Job description: Job Description
Job Title Customer Service Officer
A Concierge Agent at Conrad Dubai serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience.
What will I be doing?
A Concierge Agent at Conrad Dubai is performing the following tasks to the highest standards:
- Serve as a key point of contact for guests and efficiently respond to guest enquiries.
- Extend a warm welcome to arriving guests and assist guests upon their departure, as required.
- Engage with guests throughout their stay and assist in providing each guest with a tailored guest experience, based on their needs and preferences.
- Provide information, recommendations and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc..
- Process and deliver messages for guests, as required.
- Deliver and safely storage guest luggage upon their arrival and departure.
- Stay up to date with all hotel services, daily VIP arrivals and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Project a professional manner with an emphasis on hospitality and guest service at all times.
- Maintain a clean, healthy, and safety working area.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What are we looking for?
A Concierge Agent at Conrad Dubai is always working on behalf of our guests and working with other team members. To successfully fill this role, you should possess the following skills and characteristics:
- Previous experience in a similar role.
- Excellent communication skills (oral and written).
- Positive attitude.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Flexibility to respond to a variety of different work situations.
- Ability to work on your own and as part of a team.
- Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities etc..
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in a luxury hotel in Dubai.
- Previous experience working as a Concierge.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job date: Mon, 31 Jan 2022 04:14:13 GMT
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