Job title: Director of Sales – Aloft Al Mina
Job description: Posting Date Mar 11, 2021 Job Number 21020874 Job Category Sales & Marketing Location Aloft Al Mina Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates, United Arab Emirates Brand Aloft Hotels Schedule Full-Time Relocation? N Positio Posting Date Mar 11, 2021 Job Number 21020874 Job Category Sales & Marketing Location Aloft Al Mina Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates, United Arab Emirates Brand Aloft Hotels Schedule Full-Time Relocation N Position Type Management Located Remotely N At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels. JOB SUMMARY Leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience . 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major 3 years experience in the sales and marketing or related professional area. OR . 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies . Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. . Develop, implementation and sustaining of aggressive solicitation program focused on increasing business. . Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. . Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue . Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). . Recommends booking goals for sales team members. Managing Sales Activities . Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. . Participates in sales calls with members of sales team to acquire new business and/or close on business. . Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data . Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. . Assists Revenue Management with completing accurate six period projections. . Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service . Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. . Interacts with guests to obtain feedback on product quality and service levels. . Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. . Empowers employees to provide excellent customer service. . Observes service behaviors of employees and provides feedback to individuals and/or managers. . Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. . Ensures that a customer recognition program is in effect throughout Sales. . Executes and supports the company’s Customer Service Standards and property’s Brand Standards. . Participates in and practices daily service basics of the brand. . Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. . Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. . Gains understanding of the property’s primary target customer and service expectations serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships . Develops and manages relationships with key stakeholders, both internal and external. . Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. . Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. . Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Job date: Fri, 04 Feb 2022 23:42:14 GMT
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