ITSM Project Manager


Job title: ITSM Project Manager

Company: techcarrot FZ LLC

Job description: Technical / ITSM Experience

· ITIL V3/V4 process deployment experience – Prior experience enabling the following processes (Incident, Problem, Change, Asset, Config, Availability & Capacity Management)

· Experience with handling transformation projects related to ITSM tool implementation & migration.

· Experience deploying Asset Management & Config Management (CMDB)

· Managing various integrations related to ITSM tool

· Prior experience in setting up ITSM governance and Organizational Change Management (OCM)

· Experience deploying ITSM across Business Units / Departments within a complex environment

· Experience in deploying managed service transformation

Leadership & Resource Management

· Effectively mobilize and coordinate project resources (manpower, equipment & material) and lead the team towards successful delivery of the project

· Allocate and assign project work assignments to resources in conjunction with the Delivery Head

· Manage relationships with key implementation vendors on projects; optimize engagement and drive execution through governance and the team

· Work on continuous improvements within the team with a focus on improving velocity sprint after sprint, resolve blockers for the team and motivate team to work together in the most efficient manner

· Facilitate/Support the change management aspects by demonstrating high level of maturity, leadership skills & sense of business expectations.

· Optimized usage of manpower resources (Resource timesheets – Internal & vendor)

· Manpower cost control

Governance & Communication

· Overall project governance and direction, implementing course corrections as needed. Duties shall focus on project monitoring, control, team integration, change integration, and corrective action as needed.

· Focal point for the program communications to sponsors, stakeholders and Program steering committee

· Ensure timely & relevant communication with all functional areas that impact scope, budget, risk, and resources of the work effort being managed

· Ensure compliance with agile PM methodology, IT Policies, Security Standards.

· Adhere to regular weekly status reports communication

· Ensure to steer the team meetings & provide required coaching & guidance to the team members

· Successful internal project audits; all key baseline documents/deliverable signed-off and in central document repository

· Reporting data accuracy in PMIS (Project Online/Ms Project)

· Up to date Financial Forecast

· Clear, concise & regular reporting – Weekly & Monthly status report, Project steering committee meetings

· Timely escalations (if needed)

· Risk Issue Register

· Effective team management

1. 7. PERSON SPECIFIC:

Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related field; Project Management Certification or successful completion of a recognized project management curriculum, Agile framework exposure & relevant Agile project delivery experience is required

Minimum Experience and Knowledge: 10+ years IT Experience, including 5+ years demonstrated experience in successful delivery of medium to large scale projects; experience with projects in multiple technologies and functions. Must have Agile certification & experience in successful delivery of Agile projects. Candidate should have a good hands-on experience on project delivery using Waterfall, Agile & Hybrid model as necessary.

Job-Specific Skills: Excellent communication and interpersonal skills (oral & written) and ability to deal with different levels of people within the organization, Expertise in Microsoft packages, including Project, Powerpoint, Word and Excel. Exposure to Projects Online will be an added advantage.

Expected salary:

Location: Dubai

Job date: Fri, 04 Feb 2022 23:37:53 GMT

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