Job title: Butler
Company: St. Regis Hotels
Job description: Posting Date Feb 03, 2022
Job Number 20201178
Job Category Rooms & Guest Services Operations
Location The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates
Brand St. Regis Hotels & Resorts
Position Type Non-Management
Located Remotely? N
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
· Provide bespoke experiences and services to fulfil all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation.
· Proactively anticipate guest needs and acting upon them where possible.
· Create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional.
· Able to move around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).
It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
Language – English and other language is a plus (German, Russian or Arabic)
Education – Degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Experience – 1 year experience as Butler in 5 Star Hotel
Core Work Activities:
§ Send pre-arrival emails and questionnaires to gather more information from guests.
§ Coordinate with the front desk and other departments to arrange for arrivals including room preparations and other personalized touches.
§ Confirm signature services in advance of the stay.
§ Coordinate meet and greets with senior leaders if appropriate.
§ Prepare and share executive debriefs to all arrivals.
§ Complete rooming process to explain the features of the hotel and of the room. This may include wardrobe facilities, unpacking/packing service, garment pressing or laundry, Butler Service Desk, e-Butler, occasion planning and debrief of the hotel and any other assistance as required.
§ Verify that delivery services and other requested items are aligned to guests by coordinating with the Butler Runners.
§ Assist guests in preparation for their departure such as packing their luggage ,printing boarding passes, transportation ,review the invoices and wakeup call
§ Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed.
§ Thank guests with genuine appreciation and ensure departure ritual is completed.
§ Capture and utilize approved guest information as per company policy in appropriate systems in support of providing personalized service for current or future stays.
§ Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and take action to be prepared.
§ As needed, manage guests’ schedules to anticipate potential needs and personalize their experience
§ Maintain a high level of privacy and confidentiality on behalf of guests when possible.
§ Address guests’ service needs in a professional, positive, and timely manner, consistent with company policy.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Assist individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Safety and Security
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
§ Follow company and department safety and security policies and procedures to produce a clean, safe, and secure environment.
§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
§ Accountable and expected to fully comply with the company’s OSHMS (Occupational, Safety & Health Management System) policies, OSHMS procedures & operational work instructions and any other relevant legislation.
Policies and Procedures
§ Protect company tools, equipment, or other assets in accordance with company policies and procedures.
§ Protect the privacy and security of guests and coworkers.
§ Maintain confidentiality of proprietary materials and information
§ Verify that uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Follow company and department policies and procedures.
§ Perform other reasonable job duties as requested by Supervisors.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Answer telephones using appropriate etiquette.
§ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
§ Talk with and listen to other employees to effectively exchange information.
§ Provide assistance to coworkers, ensuring they understand their tasks.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Develop and maintain positive and productive working relationships with other employees and departments.
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
§ Comply with quality assurance expectations and standards.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Location: Saadiyat, Abu Dhabi
Job date: Fri, 04 Feb 2022 23:05:15 GMT
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