Business Support Analyst

Job title: Business Support Analyst

Company: Caterpillar

Job description: Career Area: Information Technology

Job Description:

Other job duties include, but not limited to:

  • Coordinate with other departments for facility related purchase requests to assure individual business plans & timelines are maintained
  • Assure all expenses are allocated to the concerned departments or Business Units
  • Report & analyse indirect purchases and perform analysis on the purchasing trends & cost variances
  • Conducts IT Orientation for new joinees.
  • Assists with procuring IT equipment and installation for facility. Raise IT RFI and Purchase Requests for local capital and expense projects.
  • Supports the warehouse with IT requests related to network, systems, RF functioning etc
  • Works on application/technical problem identification and resolution, including off-shift and weekend support functions.
  • Under direction of more senior analysts, assists in the development or integration of major system modules and programs.
  • The incumbents are considered the first level support to work within defined objectives and instructions from IT people for use in designing, testing and documenting systems and programs.
  • Request and coordinate with GIS Asset Management for new stocks when equipment and peripherals have been consumed, Perform PC audits when requested by GIS Asset Management, coordinate all PC hardware purchases through GIS Asset Management
  • Assist in site IP phone and telepresence management under guidance of GIS Voice teams
  • Work directly on complex application/technical problem identification and resolution, including responding to off shift and weekend support calls
  • Maintain and administer all on-site warehouse IT devices including scan handheld units; Zebra TC70x with Android OS, Zebra QLN420 wireless printers and Zebra 110x printers. Manage, configuration and upgrade devices including OS/firmware and perform radius account changes using enterprise mobility management solution, “SOTI MobiControl”.
  • Designated authorized individual for technical changes related to information security in the Centre and liaise with Cybersecurity and center activities involving Factory Systems (e.g. HVAC system, machine tools, assembly line processes, etc.).
  • Maintain Local IT Contracts
  • Service Provider – Du PRI Connection – 300 DID’s
  • HP Printers lease contract
  • Zebra Contract – RF guns and Printers
  • Employee may also be responsible for performing other job duties occasionally as assigned.


  • Bachelor’s or University degree or country specific equivalent.
  • Demonstrate IT knowledge and experience in IT infrastructure & technologies
  • Good communication, presentation, and strong interpersonal skills & Collaborative workstyles.
  • Demonstrate ethical value-based competencies (integrity, customer focus, problem solving & prior setting)
  • Familiar with basic procurement and quality principles, procedures, and techniques
  • Excellent expertise in MS Office applications is required while Microsoft certification is optional
  • Demonstrated knowledge of and ability to apply math computation skills including basic addition, subtraction, multiplication, and division, as well as statistics and other mathematical concepts.
  • Knowledge of documentation and flowcharting techniques.

At Caterpillar we embrace and promote diversity, we encourage our people to be themselves, this is a place where we succeed on merit.

Please do not hesitate to apply if you feel you have the relevant skills and experience for the role.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network .

Expected salary:

Location: Dubai

Job date: Sat, 12 Feb 2022 06:40:02 GMT

Apply for the job now!

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