Senior Infrastructure Engineer

Job title: Senior Infrastructure Engineer


Job description: About Careem Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to About Careem Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region’s ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020. Our engineering team is growing rapidly, and we are looking for talented engineers to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires. Why join our journey When you start your journey at Careem, you’ll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you’re creating codes for our Super App or finding new ways to bring our platform to the people in your city. Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work on cutting edge technology and with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you’ll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region’s Super App, all while shooting for the moon to create impact across the region. About the role The senior Infrastructure engineer is ultimately responsible to the Systems Delivery Manager for the health of all Careem managed IT systems. The senior Infrastructure engineer will be responsible for the day to day running of the infrastructure, incident management and the ongoing design and implementation of Infrastructure changes and enhancements. Key Responsibilities The role of IT infrastructure Lead is to Plan, design and deploy IT infrastructure services and systems, voice and data network, monitor and maintain databases and end to end support communication capabilities (LAN & WAN). Develop and maintain policies and procedures, ensuring projects are completed within budget guidelines and maintain best practices. Providing 1st line support to all the systems hosted in the Careem Datacenter. Plan and budget for future IT requirements and procedures in terms of financial investments, timelines and resources. Advise on the technical specification relating to the development or procurement of new information systems or ICT infrastructure, developing of Business Cases if appropriate. To be responsible and accountable for network security to actively review, monitor and improve network infrastructure security, undertake a regular programme of self-audit and base lining by utilizing the appropriate tools and in conjunction with formal audits as conducted by both Internal and external auditors. To assist the Head of department – Places in developing long-term, strategic plans, for the development of the ICT requirements. To be responsible and accountable for changes affecting the ICT infrastructure and that such changes take place in a controlled and auditable manner. The Infrastructure Lead is also required to ensure continuous improvement and will be responsible for infrastructure projects. Ensure that Careem and its Customer’s systems meet the required service levels for availability, performance and integrity. Liaise between ICT Application Support, other directorates and external suppliers to resolve often highly technical or contentious issues and conflicts to ensure that projects and work packages are delivered on time and within budget. The role involves interaction with Business departments as well as Project Management. Ensure that new systems and changes to existing systems are designed, developed, deployed and managed ongoing adhering to I.T. best practice and internal standards to minimize risk to service levels. Communication Effectively communicates relevant project information to superiors. Delivers engaging, informative and well-organized presentations. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. Qualification Required Degree in computer science or similar discipline. Desired Certifications: Network + , CCNA, CCNP MCITP Security + ITIL Desired Skills: Experience working within the industry is desirable MDM (Mobile devices management) Virtualization (VMWare) Cloud computing (AWS, Azure) LANs, WANs, TCP/IP protocol stack, Routing Managing heterogeneous network environments Experience Required Must have knowledge and experience of Datacenter management , Windows client server based operating systems, Exchange Server, Unified communication family suites, LANs, WANs, Virtualization,TCP/IP protocol stack, Routing, SANs, SQL Server, network design, firewalls, Active Directory, Group Policy, 2 Factor authentication, encryption technologies, system monitoring and management, MDM solutions (AirWatch, GSuite) and EDR tools. Exposure to VMware and all major virtualization infrastructure solutions. Exposure to Open Source technologies and cloud based IDP (OKTA or similar) Customer interaction OMNI channel platforms (Genesys, VoIP systems), and strong understanding of voice infrastructures Where you’ll be This role is part of a remote distributed team! This means you can be based in any of the countries where we currently have an engineering site. If you would like to join us in Dubai, Berlin, Ukraine, Russia, Poland, Pakistan, Egypt, Lebanon or Jordan, that’s fine with us (Visa permitting)! Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home. You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location. What we’ll provide you In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to: Be part of a Remote-First organisation Work from any country in the world for 60 days a year Use Unlimited Vacation days throughout the year Access fitness reimbursements for health activities including: gym, health club and training classes. Work and learn from great minds Create impact in a region with untapped potential Explore new opportunities to learn and grow every day

Expected salary:

Location: Dubai

Job date: Tue, 15 Feb 2022 23:21:37 GMT

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