IT Infrastructure Engineer


Job title: IT Infrastructure Engineer

Company: Careem

Job description: About Careem

Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region’s ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020.

Our engineering team is growing rapidly, and we are looking for talented engineers to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires.

Why join our journey

When you start your journey at Careem, you’ll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you’re creating codes for our Super App or finding new ways to bring our platform to the people in your city.

Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work on cutting edge technology and with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you’ll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region’s Super App, all while shooting for the moon to create impact across the region.

About the role

The Infrastructure Engineer will be responsible to the Systems & Network Administration, Maintenance and support, change, incident and problem management of all Careem managed IT systems.

The Infrastructure Engineer will be responsible for the day to day running of the infrastructure, incident management and the ongoing design and implementation of Infrastructure changes and enhancements, working closely with Senior Infrastructure engineers and lead.

  • The role of IT infrastructure engineer is to deploy support and administrate IT infrastructure services and systems, voice and data network, monitor and maintain databases and end to end support communication capabilities (LAN & WAN).
  • Document and maintain policies and procedures, ensuring projects are completed within budget guidelines and maintain best practices.
  • Providing 1st and 2nd line support to all the IT systems and services provided and used by CAREEM.
  • Provide 1st, 2nd and 3rd line of support to end user desktop computing environment/Systems Provisioning, support and maintenance of Mobile devices as per to company’s guidelines.
  • Providing end user technical support, ensure all service requests, incidents and change requests are logged and tracked via the ITSM tool (Jira) and relevant processes are followed at all times.
  • Working on escalated Incidents from the IT Service Desk and ensure that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA’s.
  • To be responsible for changes affecting the IT infrastructure and that such changes take place in a controlled and auditable manner.
  • The Infrastructure engineer is also required to ensure continuous improvement and will be responsible for infrastructure projects.
  • Keeping up to date with latest technology changes and industry practices. Documentation of CAREEM network infrastructure (HW/SW inventory, network documentations, etc.)
  • Management of incidents to ensure rapid resolution. Including: Root cause analysis. Managing incidents to ensure all avenues are explored Weighing up possible solutions and associated risk.

Key Responsibilities

Administration

  • Monitoring and reporting on IT Services
  • Maintain update to infrastructure systems and services inventory
  • Providing 24×7 second-line support and support escalation services
  • Resolution of production incidents and underlying causes
  • Accepting new systems or changes as fit for release
  • Running Infrastructure and Application Projects as required
  • Planning and executing the deployment off application developments into Production
  • Participate in Departmental planning and strategy sessions as required
  • Liaising with Sales and Customer teams as necessary during project lifecycle and production operation.
  • Conducting Service Reviews with internal teams and suppliers
  • Liaison with 3rd party suppliers
  • Management of incidents to ensure rapid resolution. Including:
  • Root cause analysis
  • Ensuring necessary communication is sent to relevant parties
  • Weighing up possible solutions and associated risk
  • Ensuring completion of follow up actions
  • Design/Review of all infrastructure changes
  • Provision of escalation on-call support
  • Maintaining disaster recovery plans and executing regular testing
  • Tracking and resolution of single points of failure within the infrastructure.
  • Assisting project streams on infrastructure changes

Communication

  • Effectively communicates relevant project information to superiors.
  • Delivers engaging, informative and well-organized presentations.
  • Resolves and/or escalates issues in a timely fashion.
  • Understands how to communicate difficult/sensitive information tactfully.

Technical Knowledge

  • Must have knowledge and experience of Datacenter management , Windows client server based operating systems, Exchange Server, Unified communication family suites, LANs, WANs, Virtualization,TCP/IP protocol stack, Routing, SANs, SQL Server, network design, firewalls, Active Directory, Group Policy, 2 Factor authentication, encryption technologies, system monitoring and management.
  • Expose to VMware ESX and vCenter 4.x and all major virtualization infrastructure solutions. Exposure to Open Source technologies including Linux and
  • VoIP telephony systems, and strong understanding of voice infrastructures
  • IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design

Qualification Required

  • Degree in computer science or similar discipline.

Desired Certifications:

  • Network + , CCNA, CCNP
  • MCITP
  • Security +
  • ITIL

Desired Skills:

  • Experience working within the industry is desirable
  • MDM (Mobile devices management)
  • Virtualization, VMWare, AWS
  • LANs, WANs, TCP/IP protocol stack, Routing
  • Managing heterogeneous network environments

Experience Required

  • Must have knowledge and experience of Datacenter management , Windows client server based operating systems, Exchange Server, Unified communication family suites, LANs, WANs, Virtualization,TCP/IP protocol stack, Routing, SANs, SQL Server, network design, firewalls, Active Directory, Group Policy, 2 Factor authentication, encryption technologies, system monitoring and management, MDM solutions (AirWatch, GSuite) and EDR tools.
  • Expose to VMware ESX and vCenter and all major virtualization infrastructure solutions. Exposure to Open Source technologies and cloud based IDP (OKTA or similar)
  • Customer interaction OMNI channel platforms (Genesys, VoIP systems), and strong understanding of voice infrastructures
  • IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design.

Where you’ll be

  • This role is part of a remote distributed team! This means you can be based in any of the countries where we currently have an engineering site. If you would like to join us in Dubai, Berlin, Ukraine, Russia, Poland, Pakistan, Egypt, Lebanon or Jordan, that’s fine with us (Visa permitting)!
  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

As a Careem colleague you will be able to:

  • Be part of a Remote-First organisation
  • Work from any country in the world for 60 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including: gym, health club and training classes.

Expected salary:

Location: Dubai

Job date: Wed, 16 Feb 2022 02:30:20 GMT

Apply for the job now!

Leave a Comment