TANGO Deployment and Business Support Specialist Air


Job title: TANGO Deployment and Business Support Specialist Air

Company: DB Schenker

Job description:

  • The TANGO Deployment and Business Support Specialist Air would work under guidance of the ‘Regional Operational and Process Excellence’ Department.
  • Disciplinary reporting line is to the Regional Head of Air and Ocean Operational and Process Excellence.
  • The primary function of the role is to drive and support TANGO deployment in the MEA region, provide support to users and execute testing.

Key Tasks TANGO Deployment:

  • Support PDA – Pre-Deployment Assessment process in the Countries
  • Support and Implement CMI – Change Management Initiative
  • Project Management tasks for selected small countries
  • Conduct UAT for selected small countries
  • Prepare and update training materials
  • Conduct end user training for selected small countries
  • Hypercare for target countries after system implementation.

Key Tasks Support:

  • Provide onsite and remote support to operational staff in all process and core system related areas
  • Act as triage for all service failures, analysis of root cause, determine and ensure corrective action plans are executed
  • Handling and resolution of ServiceNow support tickets
  • Control, analyse and follow up on operational performance
  • Identify areas where additional training and/or support is required
  • Regional escalation point for business support and issue resolution

Requirements

Requirements

  • Experience in area of logistics or freight forwarding business
  • Solid understanding of Air process and supporting systems
  • Experience in delivering well-organized and effective presentations and training
  • Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization
  • Ability to communicate and interact efficiently with people from multi-functional and diverse backgrounds
  • Requires a positive, competitive, confident personality
  • Fluent English (spoken and written)
  • Proactive, positive, enthusiastic, and self-driven
  • Quality and efficiency driven working style
  • Attention to details and strong organizational skills

Benefits

Benefits

  • Individual Development: With seminars, trainings, and further qualifications we offer our employees individual and long-term development and career opportunities on professional, project and management levels.
  • Workplace Health Management: We take social responsibility for our employees. DB Schenker offers a comprehensive workplace health management with programs for health promotion and prevention.
  • Working Atmosphere: As a team, we can achieve the best for our customers, employees, and the global community, therefore a pleasant working atmosphere is very important to us.

Our offer

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that enables you to actively shape your career and inspire you to break new ground.
With more than 76,000 colleagues worldwide, we welcome diversity and grow with the experiences, perspectives, and skills of each individual.
Together we are here to move.

Contact

Contact

[email protected]

Job Details

Job Details

Position

TANGO Deployment and Business Support Specialist Air ID

202202180024 Company

Schenker Middle East FZE City

Dubai Created

Feb 18, 2022

Job Details Position

TANGO Deployment and Business Support Specialist Air ID

202202180024 Company

Schenker Middle East FZE City

Dubai Created

Feb 18, 2022

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Expected salary:

Location: Dubai

Job date: Sun, 20 Feb 2022 04:39:35 GMT

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